With regard to declared they do not include contractual actions under guarantee conditions, obligations, such as suplemental services of maintenance and services, as recycling and discarding. The organization must critically analyze the requirements related to the product. This critical analysis must be carried through before the organization assuming any type of commitment to supply a product the customer (for example, presentation of proposals, contract acceptance or order, acceptance of alterations in contracts or order) having to assure that the requirements of the product are defined, of contract or of order that they previously differ from those revealed are decided, and it has the capacity to take care of to the definite requirements.

For all the steps must be kept registers of the results of the critical analysis and the resultant actions of the critical analysis of this analysis. When the customer not to supply a registered declaration of the requirements, the organization must confirm the requirements of the customer before the acceptance. When the requirements of the product will be modified, either in the total or partially, the organization must assure that the documents that are part of this process they are revised and that the involved staff is acquired knowledge on the modified requirements. This information can be given through training with all the envolvidos.5.7.Comunicao with clienteA organization must have in mind that any situation that involves the customer will have always to be communicated the customer as alterations in the product, stated periods of deliveries, contracts, order and including its claims. Diverse forms of communications exist currently being distinguished the most used in the email form. Generally these alterations are only validated through acceptance of the customer, either for letter, contract or even though for email. Being distinguished this last for its rapidity of informao.5.8.Projeto and DesenvolvimentoPara development of a project the entrances and exits of this project must be defined, where the entrances can be considered as a market necessity, an idea, an alteration in an existing project, among others.

Considering the research carried through with the terceirizados professionals, one of the formulated questions is if the terceirizado one receives feedback from the managers of the company-contractor, was verified that 70% of the interviewed ones do not receive feedback. Figure 4: Feedback of the performance. As It hisses (2010), a preoccupying question in the question of the motivation of the terceirizados professionals, is the lack of feedback. In the companies it is an extremely useful tool in the conduction of the relations human beings and is important for the maintenance of a good organizacional climate. These actions can bring desmotivao of the terceirizados ones and consequently to diminish quality of the given services. Read more here: Lonnie Smith. When asked to the managers if with the terceirizao of the area of human resources, the company obtained to reduce the cost, was selected that only 25% of the interviewed managers, agree that had reduction of costs and the others 75% of the interviewed ones agree that with the terceirizao the costs had increased. Figure 5: Reduction of Costs with Terceirizao.

In accordance with Marras (2010), some contracts of terceirizao, for the results that present, is compensating to repass the execution of definitive works. On the other hand, it is preferable to assume a bigger cost when carrying through them with staff of the proper company, in view of the quality level that if it demands of the final results and that in determined cases they are not reached with the contracted companies. When terceirizar the companies soon think about the cost reduction and to repass to the contracted company the not essential activities. To the carried through research the managers agree that with the terceirizao of the area of human resources the contracting company did not reduce costs and the professionals do not give quality services. This occurs due to lack of motivation and differentiated treatment many times discriminatory.